The hotel itself was really disappointing. I spoke with another manager and she said she was unable to change the price, and that there was no record of anyone saying they would change the price. When I was checking out, they refused to change the price to the cheaper room they gave me for the week. I asked to them to at least change the price that I paid to the new room, which was cheaper on their website, and they said they would. They never were able to provide the correct room.

I was told to come back the next day to see if they could give me the correct room. He told us that they didn't need our business and that we could go somewhere else. He was extremely rude and unprofessional. I then asked to speak with the manager, Allen Rodriguez, and talked to him about getting the room I booked. I booked a deluxe suite with two queen beds and they gave me a room with one king bed! They said we could sleep on the couch in the room. They never took ownership that maybe they overbooked or their reservation system wasn't working properly. They stated that they have the right to pick the room for me! I had my confirmed reservation showing them what I had paid for and they said they have the right to give me a different room.

After waiting in a long line, get to the front to be told they don't have the room I booked.

Their online check in system let me check in but then never emailed me to tell me my room was ready. I was staying there a week due to a convention. this was the worst experience I have ever had at a hotel. I travel a lot and stay at hotels all the time.

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